Shipping

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Delay/No Tracking Update/Missing/Wrong Product

Delay
In the event of uncontrollable factors, such as natural disasters and epidemic situations, logistics may be delayed. We will contact you about any delay issues as soon as possible.

No tracking update
Due to courier operations (beyond Majohun control), some orders may lack tracking updates. Please email us your order number, and we will assist in checking with the courier support team for any updates.

Missing
If the product is missing during transportation, Majohun will help to check and identify it within 1-2 working days. If confirmed missing, a new one will be re-sent.

If the product is missing after delivery (i.e., the tracking status shows delivery, but you do not receive it), Majohun will help to check with the local courier within 1-2 working days. A new one will be re-sent if it’s confirmed to be Majohun’s fault. If it’s due to the receiver’s fault, Majohun will not cover the missing cost.

Additional notes–We will inform you immediately once we receive any update from our courier partner.

Please understand that Majohun has global courier partners, and we do not handle the delivery ourselves, but we will do our best to assist and check for you. Majohun will continue to optimize our courier partners to improve the delivery success rate.

Please understand that the identification and confirmation process takes 1-2 business days before re-sending.

Wrong Products
If we ship the wrong products, contact us within seven days of receipt of shipment. Then please cooperate with us to return the wrong product. We will be responsible for the shipping cost and we will send you the right product immediately after the error is identified.

Change Of Shipping Address
Majohun will deliver products according to the address you entered for the order. If you want to change your address, please contact us before your order is shipped. If you want to change your address after your order has shipped, please contact our Customer Service Team. We’ll help you with that, but please note that you will be charged an extra fee for changing your address if the products have been shippea

Kindly Notes:

1. Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.

2. Shipping times will be affected during public holidays, as manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.

3. It can take a few days after order shipment before the tracking number becomes active on the courier’s system. If the information has not appeared on the courier’s website, please try again later.

4. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.

5. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

6. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.

7. Shipping area: Worldwide (excluding EU countries)