Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Shipped but Not Received
We allow you to cancel order. For all cancellation, Unified at $50/pc. shipping charges We will issue a refund using the same payment method you used originally.
Delivered
Please refer to the return policy below
ORDER MODIFICATION
Before Shipping
Free of charge. Please contact whatsapp+86 15356549438 to continue this process.
After Shipping
No modifications allowed.
Returns (If Applicable)
We accept return of products. Customers have the right to apply for a return within 30 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:
A) Minor damage to the outer packaging.
B) Minor scratches or paint loss on the product.
C) Damage to parts or wearing parts after excessive use.
D) Damage to parts or wearing parts after using for a certain while or a certain number of times.
Additional Return Policies:
New & Unused Items (Within 15 Days):
Full refund available
Return shipping charges apply:
Refund
Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer’s original payment method.
Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after two days it has been issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us.
We genuinely appreciate your business and aim to make your shopping experience enjoyable from start to finish. If you have any questions or need assistance with a return, don’t hesitate to contact the Majohun Customer Service team.