Shipping

Shipping & Delivery Policy

Order Processing

Majohun ships worldwide, and our customer service team will contact you promptly if we encounter special circumstances that can’t ship products to you.

For orders placed before 18:00 PM (GMT+8) will process within 48 hours.

For orders placed after 18:00 PM (GMT+8) will process on the next business day.

*except public holiday or other uncontrollable factors

Notice for shipping:

All orders are dispatched via trackable freight service(s).

Please allow up to 3 working days for order preparation and handling of parcels.

We ship internationally, except for special regions excluded by the respective freight/carriers

We may contact you after order placement and payment, should there be freight charge discrepancy, as determined by the respective freight/carriers, due to but not limited to the following:

Insurance add-on

Remote location surcharges

Emergency situation surcharges

Residential address surcharges

Special request surcharges

Others

We may recommend a change of freight service/carrier if they are more suitable for your ordered items.

We ship with the following freight operators to most of the world:

S.F. Express
DHL Express
Federal Express (Fedex)
United Parcel Service (UPS)

*We are dedicated to providing best customer experience to the clients, therefore, we will actively contact our clients to choose the best shipping method for them.

Shipping Cost

Different shipping fees are charged for different products, and some products enjoy free delivery service

Estimated Delivery Time

The shipping time to the countries below typically ranges between 7-15 business days. To remote areas/islands of a particular country or for more specific questions, please contact our support team.

Should you have any feedback, feel free to let us know. Paypal@zcspeaker.com

Tracking

After placing an order, Majohun will send you a shipping confirmation email. You can track your order through this email.

You can also sign into your account for detailed order and shipping information.

Delay/No Tracking Update/Missing/Wrong Product

Delay
In the event of uncontrollable factors, such as natural disasters and epidemic situations, logistics may be delayed. We will contact you about any delay issues as soon as possible.

No tracking update
Due to courier operations (beyond Majohun control), some orders may lack tracking updates. Please email us your order number, and we will assist in checking with the courier support team for any updates.

Missing
If the product is missing during transportation, Majohun will help to check and identify it within 1-2 working days. If confirmed missing, a new one will be re-sent.

If the product is missing after delivery (i.e., the tracking status shows delivery, but you do not receive it), Majohun will help to check with the local courier within 1-2 working days. A new one will be re-sent if it’s confirmed to be Majohun’s fault. If it’s due to the receiver’s fault, Majohun will not cover the missing cost.

Additional notes–We will inform you immediately once we receive any update from our courier partner.

Please understand that Majohun has global courier partners, and we do not handle the delivery ourselves, but we will do our best to assist and check for you. Majohun will continue to optimize our courier partners to improve the delivery success rate.

Please understand that the identification and confirmation process takes 1-2 business days before re-sending.

Wrong Products
If we ship the wrong products, contact us within seven days of receipt of shipment. Then please cooperate with us to return the wrong product. We will be responsible for the shipping cost and we will send you the right product immediately after the error is identified.

Change Of Shipping Address
Majohun will deliver products according to the address you entered for the order. If you want to change your address, please contact us before your order is shipped. If you want to change your address after your order has shipped, please contact our Customer Service Team. We’ll help you with that, but please note that you will be charged an extra fee for changing your address if the products have been shippea

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Shipping & Delivery Policy